SHIPPING
We currently offer complimentary shipping within the United States on all Nelaj Sky orders.
Orders are typically processed within 3–5 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information.
Standard U.S. shipping is $5.
Complimentary U.S. shipping is available on orders of $25 or more.
We believe thoughtful bundling helps us operate sustainably while maintaining intentional pricing.
Please note that delivery times may vary based on location and carrier conditions.
PRODUCT CARE & SATISFACTION
Due to the personal and hygienic nature of our products, we do not accept traditional returns.
That said, your experience matters to us.
If you receive a damaged item, incorrect order, or experience an issue with your purchase, we invite you to reach out to us directly. We review concerns on a case-by-case basis and will always do our best to offer a fair and reasonable resolution.
Contact us at: [email protected]
⚠️ IMPORTANT USE NOTICE
All Nelaj Sky products are intended for external use only.
We recommend performing a patch test prior to first use. Discontinue use if irritation occurs. Avoid contact with eyes. Keep out of reach of children.
🤍 OUR COMMITMENT
Nelaj Sky is committed to creating thoughtfully crafted, organic skincare designed to feel gentle, intentional, and luxurious. We appreciate your trust and are always here to help ensure your experience reflects that commitment.
Have questions about usage or care? Visit our FAQ & Best Practices.
Last Updated: February 2026